The next thing was the refrigerator stopped getting cold( I work out of State ,didn’t know until my daughter went by to store some food for Thanksgiving, everything was spoiled. If this doesn’t get cleared up in the next few days … I stated that I would like to speak to the manager. I spoke with my attorney about this and he said he would start working on my case.I made the call on the 15th of November, week later the repairman showed up, fixed the problem, but before he could turn in his report the refrigerator was not cooling again. Reply I went to a Conn’s on south main in Houston and it was the worst experience of my life the sales man put my personnel info in on some one elese account and it took about 3 hours to make them acknowledge the mistake we we’re treated like it was no big deal first by the saleperson then by management we we’re treated like we we criminals my wife was disrespected by the security officer I will never shop there again Reply Another wonderful customer experience from Conns! bought a Samsung dishwasher – hasn’t worked since we got it —- there is a leak in the bottom of the machine – a service guy came out a week ago – after not hearing anything for several days – contacted Conns and was blind transferred to Samsung rep – she didn’t have any information except the ticket number and a reported leak – told me the guy that came out to service the machine had to notify them of how to proceed and his advice was a replacement —– NOW im being told I have to deal again with Conns because Samsung wont replace —- ITS BRAND NEW! the dishwasher will be loaded into the truck, taken to the Raleigh NC store where we did the purchase — and dumped in front of the door —— THEN the manager at said store WILL be taking the 400.00 plus dollars off from my bill for the non working piece of crap ……. She leaves, comes back, again calls customer service. This has been the most stressfull thing I have ever been thru. I have sent lettersome and emails to Conns corporate Headuarters. Reply I had never been a customer of Conns until a year ago, my husband and I bought a fridge that cost us over $3,000.The lack of professionalism from sales and management is beyond words.
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Reply Ordered over $3,000 worth of furniture last week. Quoted policy didn’t offer any solution except to charge me more. I have been having to buy breakfast, lunch, and dinner for almost a month now. This is rediculous I will never do service with them again and I will tell everyone about this disturbing experience. Reply I have bought several items from this company either through my account or my wife’s, there seems to be a big disconnect between sales and delivery service this is twice we were told they were going deliver the next day the salesman even contacted the delivery service as we plan and take off the next day we get a call saying it’s not coming that day will be a different day we understand mistakes can happen but The sales been verified it before we left the store this last time my wife bought a new washing machine in the dryer and had it delivered in Dallas Texas where my son lives.Im thoroughly disappointed with this company and annoyed.Not to mention I still have to make the payment for a dryer I haven’t been able to use for 2 weeks !!Conns began in 1934 when Carol Washington Conn, Sr. Today, the company has 65 retail locations that sell electronics and appliances.
purchased a plumbing company and named it Conns Plumbing and Heating. Tagged as: conns corporate headquarters, conns corporate number, conns corporate office, conns corporate office address, conns corporate office email address, conns corporate office fax number, conns corporate office phone number, conns headquarters, conns main office I purchased a TV, Samsung Washer and Dryer from Conn’s and bought into the extended protection plan for a replacement on the washer and dryer.
Reply Leaving this complaint, knowing absolutely nothing will be done about it, but atleast it releaves some of my frustrations with the lying so called managers at the Conn’s location 112 in spring, Tx. 27, 2017 which didn’t suit our needs, then we returned it, paid a restocking fee of $180.00 and purchased a larger refrigerator.